Privacy Policy

Introduction

Vyntraxa d.o.o. ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains the data we collect about you when you use our website and services, how we use your information, and your rights regarding your personal data.

This policy applies to all users of our website and customers of our finance automation services. By using our services, you consent to the collection and use of your information as described in this policy.

Data Controller Information

Vyntraxa d.o.o. is the data controller for the personal data we process. You can contact us regarding any privacy matters:

Data We Collect

We collect and process various types of personal data depending on how you interact with our services. The data we collect includes information you provide directly to us and information we collect automatically through your use of our website and services.

Information You Provide

• Contact Information: Name, email address, phone number, company name, and postal address
• Account Information: Username, password, and account preferences
• Business Information: Company details, financial data, transaction records, and business documents
• Communication Data: Messages, enquiries, and support requests you send to us
• Payment Information: Billing address and payment method details (processed securely by our payment providers)

Information We Collect Automatically

• Technical Data: IP address, browser type, operating system, device information
• Usage Data: Pages visited, time spent on our website, click patterns, and feature usage
• Location Data: General location information based on IP address
• Cookies and Tracking: Information collected through cookies and similar technologies

How We Use Your Information

We process your personal data for various purposes based on legitimate interests, contractual obligations, and your consent. Our use of your data includes providing and improving our services, communicating with you, and ensuring security and compliance.

Service Provision

• Providing our finance automation services and platform access
• Processing transactions and managing your account
• Generating reports and analytics for your business
• Providing customer support and technical assistance
• Sending service-related notifications and updates

Business Operations

• Improving our services and developing new features
• Conducting research and analysis to enhance user experience
• Managing our relationship with you and your organisation
• Processing payments and managing billing
• Complying with legal obligations and regulatory requirements

Marketing and Communications

• Sending promotional materials about our services (with your consent)
• Personalising our website and marketing content
• Conducting surveys and requesting feedback
• Inviting you to events and webinars

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

Our website uses various types of cookies including essential cookies for basic functionality, analytics cookies to understand how you use our site, and marketing cookies for advertising purposes. For detailed information about the cookies we use, please refer to our Cookie Policy.

Data Sharing and Third Parties

We may share your personal data with trusted third parties who help us provide our services, but only when necessary and with appropriate safeguards in place. We do not sell your personal data to third parties.

Service Providers

• Cloud hosting and infrastructure providers
• Payment processing companies
• Customer support and communication tools
• Analytics and marketing platforms
• Security and fraud prevention services

Legal Requirements

We may disclose your information when required by law, court order, or government request, or to protect our rights, property, or safety, or that of our users or others.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include encryption, access controls, regular security assessments, and staff training.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

Your Rights

Under the General Data Protection Regulation (GDPR) and other applicable privacy laws, you have several rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Request transfer of your data to another service provider
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Withdraw consent for processing where consent is the legal basis

To exercise any of these rights, please contact us at privacy@vyntraxa.top or +386 38570976. We will respond to your request within one month.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

• Account Data: Retained for the duration of your account plus 7 years for tax and legal compliance
• Transaction Data: Retained for 7 years in accordance with financial regulations
• Marketing Data: Retained until you unsubscribe or withdraw consent
• Website Analytics: Typically retained for 26 months

International Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer your data outside the EEA, we ensure appropriate safeguards are in place, such as adequacy decisions, Standard Contractual Clauses, or other approved mechanisms.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, by email.

Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

You also have the right to lodge a complaint with the Information Commissioner of Slovenia or your local data protection authority if you believe we have not handled your personal data appropriately.